Delivery Policy

Order processing

Orders are processed after successful payment confirmation. Processing time may vary depending on order volume, stock availability, and operational capacity.

Delivery locations

Suaveslick supermarket currently delivers within Accra and selected surrounding areas. Delivery coverage may be updated from time to time.

Estimated delivery timelines

Delivery timelines vary based on location and order size. Estimated delivery times will be communicated during checkout or after order confirmation.

Delivery fees

Delivery charges are calculated at checkout and may depend on distance, order size, and delivery method.

Delivery partners and handling

We work with trusted delivery partners to ensure orders are handled carefully and delivered in good condition. Perishable items are managed to maintain freshness during delivery.

Order tracking and updates

Customers may receive delivery updates via phone or email where applicable.

Failed or delayed deliveries

If delivery is delayed or unsuccessful due to unforeseen circumstances, we will contact the customer to arrange a suitable resolution.

Customer delivery responsibility

Customers are responsible for providing accurate delivery details and being available to receive orders. Incorrect information may result in delays, failed delivery, or additional charges.

Delivery support contact

For delivery-related assistance, contact 0533419568 or [email protected]m