Privacy Policy

Personal information we collect

Suaveslick supermarket collects personal information such as your full name, phone number, email address, and delivery address when you place an order, create an account, or contact us. This information allows us to identify customers, process orders accurately, and communicate effectively regarding purchases and deliveries.

Order and transaction information

We collect order-related information including items purchased, quantities, order value, delivery instructions, and order history. This data is used to fulfil orders, handle refunds or disputes, and improve our service quality.

Account registration data

When you create an account on our website, we store your login credentials and account preferences to enable secure access, faster checkout, and easier order tracking. You are responsible for keeping your account details confidential.

Payment processing

All payments made on the Suaveslick supermarket website are processed through secure third-party payment gateways. We do not store, process, or have direct access to customers’ debit or credit card details. Payment providers handle all sensitive financial information in line with industry security standards.

Cookies and website usage

Our website uses cookies and similar technologies to enhance user experience, remember shopping preferences, manage cart sessions, and analyse website traffic. Cookies help us understand how customers use our site so we can improve functionality and performance.

Data sharing with third parties

Customer information may be shared with trusted delivery partners, payment processors, and service providers strictly for order fulfilment, payment processing, customer support, and operational purposes. We do not sell, rent, or trade customer data to third parties for unrelated use.

Marketing communications

With your consent, Suaveslick supermarket may send promotional messages, offers, or updates via email or other communication channels. Customers can opt out of marketing communications at any time without affecting their ability to use the website.

Data storage and retention

We store personal information only for as long as necessary to fulfil business operations, comply with legal obligations, resolve disputes, and enforce agreements. Reasonable security measures are in place to protect data from unauthorized access or misuse.

Customer rights

Customers have the right to request access to their personal data, request corrections, or request deletion where legally permitted. Requests will be handled within a reasonable timeframe.

Privacy contact details

For privacy-related questions or requests, please contact us at [email protected]m